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First complaint-- arghhhh.

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Victoria, British Columbia
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First complaint-- arghhhh.
[#52] Posted: 10/08/2011 - 3:48:30 PM
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Quote: Originally posted by Marc


You noted the tree in your report. That alone should convince opposing attorney to go 'fishing' elsewhere.

Marc
Right, good job, Scott.

www.allsafehome.ca
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Wyckoff, NJ
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First complaint-- arghhhh.
[#53] Posted: 10/10/2011 - 04:23:20 AM
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I heard a story recently about a group of law students who are sueing their law schools for not getting them the job placement they where promised. Talk about tigers eating their young.
We can't solve problems by using the same kind of thinking we used when we created them
Albert Einstein
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First complaint-- arghhhh.
[#54] Posted: 10/10/2011 - 07:14:07 AM
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Someone had turned off the breaker and valve to the dishwasher. It's working fine now.

The "major" issue with the fridge was quite interesting. My client had removed the water line that runs to the fridge and replaced it during his remodel. He then re- used the line at his old house; there was an issue with the recycled line, and he flooded the kitchen in the old house.

Brandon

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First complaint-- arghhhh.
[#55] Posted: 10/10/2011 - 09:21:00 AM
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Quote: Originally posted by Brandon Whitmore


Someone had turned off the breaker and valve to the dishwasher. It's working fine now.

The "major" issue with the fridge was quite interesting. My client had removed the water line that runs to the fridge and replaced it during his remodel. He then re- used the line at his old house; there was an issue with the recycled line, and he flooded the kitchen in the old house.


Ha! That's great. What a dumbass.

May all of your future complaints be resolved this easily.

Jim Katen, Oregon
www.amipdx.com
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First complaint-- arghhhh.
[#56] Posted: 10/10/2011 - 3:09:16 PM
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Quote: May all of your future complaints be resolved this easily.


I appreciate the well wishes. I hope all of our complaints can be resolved as easily.

Brandon

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First complaint-- arghhhh.
[#57] Posted: 10/10/2011 - 5:18:05 PM
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Quote: Originally posted by Brandon Whitmore

Quote: May all of your future complaints be resolved this easily.


I appreciate the well wishes. I hope all of our complaints can be resolved as easily.
Who said it's resolved? The clients still say you're a dickhead for, well for whatever it was you missed. They know you missed it and even if they never find it, they'll tell all their friends you're a dickhead.

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First complaint-- arghhhh.
[#58] Posted: 10/10/2011 - 5:41:04 PM
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Well, you walk in wondering what you're going to find and you walk out wondering what you didn't find.

I can only wish that the worst thing that happens is someone telling a few folks I'm a dickhead.


Kurt in Chicago

"If I smell it, it goes in the report".............Phillip Smith...2012


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First complaint-- arghhhh.
[#59] Posted: 10/10/2011 - 5:42:43 PM
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Quote: Who said it's resolved? The clients still say you're a dickhead for, well for whatever it was you missed. They know you missed it and even if they never find it, they'll tell all their friends you're a dickhead.
'

You could be right, but I believe he was credited about 50k after my inspection. My contact with him since the first 2 e- mails has been positive, possibly because he is requesting I do a re- inspection once he has stuff fixed up.

Brandon

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[#60] Posted: 10/10/2011 - 6:28:06 PM
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Then you ain't no dickhead. Good job.


Kurt in Chicago

"If I smell it, it goes in the report".............Phillip Smith...2012


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First complaint-- arghhhh.
[#61] Posted: 10/11/2011 - 04:33:35 AM
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Brandon,
That client would never see me, or mine, again.
You did the right thing, now don't invite more grief!

Les
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First complaint-- arghhhh.
[#62] Posted: 10/11/2011 - 9:45:08 PM
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Quote: Originally posted by Bain
After I'd left another house, the seal or the water-valve solenoid failed in a dishwasher and leaked a couple of gallons of water on wood laminate flooring. I won't bore you with the details, but that one got contentious and one more person in the world hates my guts.


I had the same experience (with the same results).

Garet Denise
www.Cornerstone-Inspection.com

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First complaint-- arghhhh.
[#63] Posted: 10/12/2011 - 8:47:09 PM
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Quote: Brandon,
That client would never see me, or mine, again.
You did the right thing, now don't invite more grief!


Hi Les,

I thought that too, but........

Word has it that this client is sue happy, and has threatened to sue multiple people during recent transactions. My concern is that if I suddenly tick him off and refuse to do the re- inspect, that he will suddenly find something else and start a complaint process all over again.

Also, in my contract I specifically indicate that re- inspections are an option at x fee. Am I contractually obligated to perform a re- inspection since it's in my inspection agreement?

Brandon

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First complaint-- arghhhh.
[#64] Posted: 10/13/2011 - 04:52:11 AM
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Quote: Originally posted by Brandon Whitmore
Also, in my contract I specifically indicate that re- inspections are an option at x fee. Am I contractually obligated to perform a re- inspection since it's in my inspection agreement?


Depends on how that option is worded in the contract. A battle in the courtroom can end up getting focused all on one single word.

Marc

"If Guam gets too overpopulated, it might tip over."
Congressman Hank Johnson (D) GA
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[#65] Posted: 10/13/2011 - 05:23:39 AM
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If it's optional it isn't enforceable. If both parties agree to it, it's no longer optional.

Your re-inspection should have it's own agreement, or at a minimum be an addendum to the original. This guy needs limits if you choose not to fire him.

Tom

http://clearcreekhomeinspection.com/

Life is tough enough as it is, it's tougher when your stupid. Don't do stupid things.
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[#66] Posted: 10/13/2011 - 06:06:28 AM
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Hmmmm.........

For now, I'm just going to hope he forgets to call me for a re- inspection.

Brandon

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First complaint-- arghhhh.
[#67] Posted: 10/13/2011 - 06:09:14 AM
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Quote: Originally posted by Brandon Whitmore

Hmmmm.........

For now, I'm just going to hope he forgets to call me for a re- inspection.


Ya know, I heard that the flu is getting around. It's a 2 week flue too.

Marc

"If Guam gets too overpopulated, it might tip over."
Congressman Hank Johnson (D) GA
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First complaint-- arghhhh.
[#68] Posted: 10/13/2011 - 09:21:54 AM
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Quote: It's a 2 week flue too.




I may be ditching the ranks soon anyways, or may just go to part time. I've just received a job offer that is tough to refuse-- still pondering.

Brandon

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First complaint-- arghhhh.
[#69] Posted: 10/13/2011 - 10:14:47 AM
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Quote: Originally posted by Brandon Whitmore

Quote: It's a 2 week flue too.




I may be ditching the ranks soon anyways, or may just go to part time. I've just received a job offer that is tough to refuse-- still pondering.


That will be a loss- you're bright and eager. Congratulations?

Chad Fabry
StructureSmart Home Inspection Rochester, NY
www.structuresmart.com
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[#70] Posted: 10/13/2011 - 10:30:16 AM
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Quote: Originally posted by Marc

It's a 2 week flue too.

Marc
As opposed to an 8-inch, 12-inch, clay or brick-lined one?

Badda - Boom!

ONE TEAM - ONE FIGHT!!!

Mike

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First complaint-- arghhhh.
[#71] Posted: 10/13/2011 - 1:02:22 PM
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Quote: Originally posted by hausdok

Quote: Originally posted by Marc

It's a 2 week flue too.

Marc
As opposed to an 8-inch, 12-inch, clay or brick-lined one?

Badda - Boom!

ONE TEAM - ONE FIGHT!!!

Mike


Cough, cough ... hack, hack ... Cough some more

Cheers,

Nolan E. Kienitz
Nolan's Inspections, LLC
Dallas Home Inspections
http://www.NolansInspections.com
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First complaint-- arghhhh.
[#72] Posted: 10/13/2011 - 1:04:06 PM
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Quote: Originally posted by Chad Fabry

Quote: Originally posted by Brandon Whitmore

Quote: It's a 2 week flue too.




I may be ditching the ranks soon anyways, or may just go to part time. I've just received a job offer that is tough to refuse-- still pondering.


That will be a loss- you're bright and eager. Congratulations?


Agree with what Chad noted ... best of luck in the consideration and ultimate decision.

I can't even get an offer from WalMart, Sams or the big boxes. Too old and stubborn I guess. Not to forget more than slightly opinionated !!!


Cheers,

Nolan E. Kienitz
Nolan's Inspections, LLC
Dallas Home Inspections
http://www.NolansInspections.com
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First complaint-- arghhhh.
[#73] Posted: 10/13/2011 - 3:28:59 PM
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Quote: That will be a loss- you're bright and eager. Congratulations?


I appreciate the kind words, but I've slowly become more and more jaded, and have been pondering a move for a couple of years now.

Assuming I take the job, I'll probably do a couple of inspections every other weekend or so, at least for a while, but............ I'll be able to pick and choose.

Brandon

Portland Home Inspector
 
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