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Gervais, Oregon
Posts: 1258
Joined: Jul, 2006
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Kenmore, WA
Posts: 15391
Joined: Dec, 2003
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Fit & Finish quality
[#2] Posted: 12/03/2006 - 5:22:37 PM |  |  |
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I just cite the NAHB guidelines, if they apply, and leave it at that. It ultimately comes down to what the client has agreed to in the purchase and sale agreement. Many builders spell out what is and isn't acceptable and I'm usually not privy to that.
As for why I'd bother, if you bought a Mercedes you'd be ticked if there were a scratch on the fender, so I can certainly understand why cosmetic flaws in a new home will irk a customer. We know that no home is "perfect," but people have a right to expect their new home to be perfect and to complain when it isn't, thus forcing the builder to try and come as close to that ideal as possible.
It's pretty rare anymore, at least around here, to find a home where the final fit and finish is really good. There are those times though when I find almost flawless interiors, so I know that it's not an impossibly unrealistic goal.
Your mileage may vary.
ONE TEAM - ONE FIGHT!!!
Mike
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Chicago, IL
Posts: 9505
Joined: Dec, 2003
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 Fit & Finish quality
[#3] Posted: 12/03/2006 - 9:07:00 PM | | |
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I kind of feel my way into it. I point stuff like that out, talk to the client about it, and ask them honestly what they think. If they want it in the report, it goes in the report. I'm just a list maker.
If someone wants to disregard it, that's their prerogative.
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Kurt in Chicago
"If I smell it, it goes in the report".............Phillip Smith...2012
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Longwood, FL
Posts: 111
Joined: Sep, 2002
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Fit & Finish quality
[#4] Posted: 12/03/2006 - 9:11:18 PM | | |
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I explain to the buyer that although I will document these types of issues, it is ultimately their responsibility to pursue repairs from the builder. Knowing that, they can better prioritize which battles to fight.
Luckily in my parts, almost all the builders respond favorably to callbacks concerning adjustments and re-alignments, and other cosmetic issues, most likely because these items are easy and inexpensive to fix.
Haven’t had anyone complain about the little items, it’s the larger repairs that keep getting ignored or shelved. (We'll get there next week, yada, yada...)
Dom.
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