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  1. My intent from the beginning is for your company, Mr. Wagoner, to admit and recognize poor customer relations and a gross failure in your operations. My email sent as an initial reply indicated a pleasant offering to discuss the matter. Additionally, I find you still asking to leverage those in this forum to do what many years ago your company should have already done, be sure you instructed your agents according to best business practices compliant with EPA protocol. Every single point I made you have confirmed, both in your email to me and your post here. My full intent you have colored by calling it a rant. (Defamatory statement removed by moderator). Further, while hopefully you have many good relationships, you have made no gesture towards me of a positive nature to acknowledge I did bring this to your attention via email to (initials removed). Every statement I made is factual. I never intended nor do I now intend to bring down your company as others have suggested. From the beginning your company contacted me and left no return telephone number to call. When I found the correct number, I called. (initials removed) sent me an email of the three forms (which admittedly now makes me wonder if the two forms are the same because of the way I was treated. I trust they will be now) I did as she asked in call, reviewing them and calling her back. We spoke briefly with (name removed) acknowledging she received my email regarding compliance issues and stated she would call me at 2:30 that afternoon. She NEVER called. (integrity issue from my viewpoint because late into next day she did not call either. I finally called her, she did not answer after several calls, so I called back to speak with (Initials removed by moderator) who originally called me.) I was put on hold and when she came back to the phone I was told it was already assigned. (name removed) is most probably a new employee as I was told and (name removed)'s last name may not be the same as one of the adamant posters here, but (name removed) did state in our telephone conversation there was no rush regarding the radon test, which appears inconsistent with actual actions taken by them in assigning the radon test to someone else as stated to me and since they never called me back prior to assigning it either. Only now, after I took initiative and located this forum and caused enough attention to the problems with their customer service relating to my experience and non-compliance issues relating to their forms and instructions given to their agents, does Mr. Wagoner express an interest in getting everyone else to fix his problem. I was happy to help him as I indicated in my initial email to (name removed) which attacked no one. He is free to post my email I sent her here if he likes. I think it a cleaner, and safer approach (trying to help RAL here) for RAL to do their own compliance review, instead of attempting to manage or leverage (without paying a consultant fee) the knowledge, skills, and abilities of licensed inspectors. Mike, I believe your email response to me may have been as you say, "in the heat of the moment" . Your obvious dig at me admitting the assignment of the radon test to another individual and how you plan to help build their business really strong seemed intentional and discriminatory. It also confirmed the facts I stated earlier. It is also interesting that you acted so bold as to state your preference is to keep this thread intact. We should easily have been allies my friend. Even now I hope you understand my intent. No other delivery of my concerns would have brought you here. Mike, I do believe there are indeed other compliance issues related to your forms. On a separate note, if one of those posting here is indeed related to (name removed), please know no harm or personal attack was ever intended against her; rather a mere statement of the facts from a customer/vendor viewpoint. I did ask everyone to honor an earlier request which is in the best interest of all, but the obvious posture seems to "smooze" and get others to do your homework for you (memories of my high school maybe - maybe a low blow too, LOL) Anyway, it certainly is now appropriate that everyone review their individual EPA compliance areas. That seems a positive outcome. The credibility I have always maintained is affirmed also by you, Mike. It is honorable on your part to acknowledge the issues I raised and that you now take action to correct them. It is appreciated. Strange though, we still should somehow become friends. Kinda like the old time bar fights similar to the one depicted in John Wayne's classic, The Quiet Man. The hand is offered.
  2. Hey Marc. Yes, that is correct. It applies to the Free Radon Report it is obviously part of that provides good information about radon should you need it. Fill it out and see how it works if you like. For others asking about forms, I will make available a download link next week for everyone. You guys are right to be tough and expect facts and so I have decided to deliver as requested by several here. Busy now but will try and send pics of forms to those requesting by email prior to next week. Just register for the free report area I was asked about and I am happy to email pics of forms. Hope it helps settle things down to a dull roar. It is important to do testing correctly to help protect the lives of others. The only intent is to correctly perform the tests with correct instructions given to those performing the test. It just is not the case in my opinion based upon information I was provided by RAL personnel. I even sent them an email pointing this out and stated I am happy to discuss this with them when they call, but she never did call, only acknowledged receipt of my email and said she would call at 2:30. That's just the facts with no intent to attack anyone.
  3. So does he pay you or what? Is your sense of smell bothered at all? I tried to protect all of you who do radon testing for them and even let them know they should look at their operations too to help protect them. And the thanks I get is being accused of stating the facts in such manner that displeased so many of you here. Thanks to those who reserved their judgement. To those who know it all in life, best wishes. I don't want business from any entity so shortsighted as not to care what the real facts are, much less the EPA protocols around which they base their business. If an apology is due, it may be to all of us from all of us. Greatly disappointed. Hiding truth helped bankrupt this nation. Get a grip and some backbone. It's not just your bank account or your lungs these issues affect. Protect the health of others. Do it right, or don't provide services at all. Learn what you don't know. There are volumes each can share with others in an upright manner without assuming someone is attacking them. I wanted to state the facts and get past the call screeners to object to the manner in which I was treated by this company. I found this forum on a Google search for this particular comment thread and that is how my first post was posted here. Frankly if someone asked RAL to contact me or if their own personnel had forwarded an obvious vendor complaint to them all this may have been avoided. Ask questions be sure you have the facts first even if you don't like a harsh delivery from someone you contacted first and then failed to leave a telephone number in the voicemail for them to call you back. I would be glad someone to the time to explain the problems in my customer service and operations issues. Thanks.
  4. I believe in full disclosure too. The individuals named in my original post are a part of the facts not an attack. Your post Mr. Wagner and one other on here may be considered a threat to me. Is that how you meant it? Also, if you want to discuss a consultant fee to straighten out your own operations because you appear you need it and recognize there are problems with it we can do so. But be advised not to attempt threatening statements or actions against anyone, especially me. I made no attack on anyone. Your personnel (Name removed by moderator.) stated there was no rush to get the radon test performed and also that she would call me back at 2:30 PM that afternoon. She did not call, not yet have I been called back by her. Also, after I called your offices back later the next day, I was told by (Name removed by moderator.), that the radon test had been assigned. Fact is when I found your company on the Internet and called to speak with (Name removed by moderator.), I was told she was new and had not yet arrived at work. That is how I ended up speaking with (Name removed by moderator.). She simply did not do what she stated she would do. This is not an attack at all, but rather a fact. I was hoping to spare the blatant problems and non-compliance issues relating to EPA protocol knowing the possible lawsuits which may arise from it, but you seem bent on your present posture, so even though there may be multiple non-compliance issues, I will share one fact from your form. Inspectors were advised to add 12 hours to the test if closed building conditions were not maintained prior to the test. This clearly is in conflict with standard business practices within EPA protoco. Maybe a plaintiff's attorney will not view this forum or contact me about other non-compliance items. Good luck to you. I spoke the truth, regardless of your approval and judgement of it's delivery.
  5. Jim, I tried to email you from the forum, but evidently it did not work. It is unfortunate that the forum has turned into an apparent attack on your original post. With that said, I feel that your post was primed for harsh criticism as it was harsh in its delivery. I respect the freedom to express your opinion and appreciate constructive criticism, but questioning the integrity of members of my staff and my company overall from 1 questionable experience is completely inappropriate on a public forum like this. Although my staff is not perfect as we work in a less than perfect business with extreme timing pressure from our clients, I will defend them against what I perceive as personal attacks. The two ladies you mentioned in your post are wonderful employees and even better souls that care deeply about doing the right thing at work, in the community and in life in general. They did not deserve to have their names posted in your criticism regardless of your point of view. Say what you want about your experience, our forms and RAL in general, but do not cross the line in a public forum with my staff. After reviewing the forms that were sent to you, I realize that they are dated and could be improved. I am interested in your specific concerns as we are always looking for ways to improve based on constructive criticism. Please feel free to send them to me personally at your convenience. In closing, I am not one to stoke a fire and honestly do not find much value in back and forth mud slinging on forums like this. We are both businessmen with hopefully more important things to do, but if personal attacks on my staff continue, I will react to the fullest extent available. I would appreciate it if you would at least remove their names from your original post and not get personal with any future public communications. Regards, Mike Wagner President RAL Inspection Services mwagner@ralis.com 800-766-2366 ext 333 Mike Wagner President RAL Inspection Services mwagner@ralis.com 800-766-2366 ext 333
  6. I owe no man an apology and offer none. I delivered documented facts from my experience when his company contacted me. I responded a moment ago to comments about credibility from an editor of this forum which are not showing prior to my attempt to post here. It takes two to argue and frankly because my position is not stated in a manner that satifies your versions of peace, that is your concern. My previous post which I did not see ... I may have failed to hit submit button properly. Why do you contend so, as if I need your permission to have credibility. Be at peace. Download the EPA regulations and read for yourself. Compare them with the forms from RAL. It is in everyone's best interest if you would honor this. Thanks.
  7. Thank you all for your interesting remarks. I expect past Presidents of this great country have been accused as I have of "writing like a pompous windbag". So be it. I find here thus far many of the strengths that make this country strong, even among some views I clearly disagree with. I also believe life is not about winning or loosing my friends, but about truth and virtue tempered by love. We each speak, or write from where we are now arrived in our own lives. Our "viewpoint of experience", as it is. Mine happens to encompass what I believe to be a truth of "to cease from strife is honor." With that said, I will respond to the operations of RAL and the facts I experienced directly to Mr. Wagoner when I hear from him. My time is clearly at least as valuable as others. So my question is, do you guys have positive information to share in this forum with the same nose brushing passion you attacked me with? I'm tough enough, so no worries regarding your comments and me. I admire the furvor which I apparently created by my comments, but hope to read more helpful and quietly non-judgmental comments here in the future. Else, what is the point of the forum if people are attacked for expressing their views even called pompous. Learned, professional men, grow positively when presented with a challenge. I trust that will occur in this forum as well. In regards my comments and the fair question regarding RAL's Field Forms, those performing radon testing for them would benefit by reviewing the forms yourself and then read the regulations by EPA yourself. Continuing education as we know is important to maintain professional standards. Several items should immediately come to your attention. I do not intend my words to be argumentative here, but helpful to all of us and RAL's best interest as well. I will post again after Mr. Wagoner has been in contact with me. I will affirmatively state that I am pleased mostly with the responses here and thank you for my welcome.
  8. Hello all. Those judgmental and otherwise. I did state the facts. The most professional response received from RAL was in this forum's comments. I am happy to discuss the facts. Both here and "offline" via email with RAL. I also am interested to see diggs sent at me here by some who (by their comments sniper style) appear to be doing to me exactly what they accuse me of when they have no facts regarding this situation to support suggesting removing anyone from a forum while they talk of knifing someone in the back. Juvenile as I believe these comments to be, they sure appeared to be a dig at me and seem most inappropriate. I suggest we tall just about facts, and not about emotions. We should all care about providing the most professional service for our clients and work together to promote that. I stated the facts as I was involved in the matter. I further believe it appropriate their management should respond here. That is exactly what I hoped for. Hopefully each of us will find something positive in working through professional issues in a professional manner. It appears clear from my first impression that there may be a need for RAL to review EPA protocol issues regarding radon testing. I welcome an email from their President to discuss this amicably. The results and main points of our discussion I am happy to share here for all of you as well. Lastly, it is unfortunate that my first post in this forum was of a negative nature, howbeit factual. It is also unfortunate for RAL that their first foot forward in contacting me stumbled so badly. That can, as we all know, happen to the best of us. I trust we will move forward in a positive manner to resolve issues important to all of us here in the forum. There are many opportunities each of us may benefit from regarding this situation. Let's begin as men and allow each other the respect of a differing viewpoint even if we don't agree with it. Possibly, withholding judgement until we actually really do have all the facts would be helpful as well. I look forward to a positive resolution of the issues here for all of us.
  9. EXTREMELY BAD EXPERIENCE here. (Name removed by moderator.) account rep sent RAL Field Forms for radon. They had items on them that were not EPA protocol and other items that were not appropriate for Certified Radon Measurement Personnel. Very dissapointing first impression of this company. Non-professional in their activities, their forms and their actions in my opinion. Relocation companies and corporate level accounts should take another look instead of assuming these folks are compliant with EPA regulations so they don't end up loosing a lawsuit, since RAL has this great disclaimer, which an attorney may suggest a group of peers should disregard since the services offered are not EPA compliant to begin with. The RAL Field Form I received is a 3 page form dated 12/2007. (Name removed by moderator.) is the individual I spoke with and who emaled me the forms. She also asked that I call her right back and that there was no rush to get the radon testing done. However, when I called back the following day after NOT RECEIVING HER CALL AT 2:30 that afternoon as (Name removed by moderator.) previously stated she would do, (Name removed by moderator.) (who called me originally and left a voice mail to call her but no telephone number where I could do so. I had to find her via Internet.) put me on hold, then came back on the phone and stated the job had already been filled. Naturally, one may think I am miffed about not getting the job. This is NOT the case as I COULD NOT TOLERATE INACCURATE FORMS and OPEN LIABILITY TO MY Certification and my Business. I told them to take me off their list and not to call me anymore as they are unprofessional and simply do not keep their commitments or their word! I rate this company ZERO both in professionalism and a ZERO RATING in Integrity.
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