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Risk Management Strategies For Avoiding Complaints


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By Alan Carson

(Part Two: During and After the Inspection)

Editor's Note: Part One of this article was published in TIJ in March.

Good home inspectors don’t get complaints.

We thought we might catch your attention with that opening sentence! Actually, we believe that all home inspectors get complaints eventually. Why? There are several reasons but part of the answer may lie in our definition of a home inspection: “A home inspection is a high-liability, in-depth, multi-disciplined technical analysis of the home conducted under adverse circumstances in front of a demanding audience, requiring the generation of an incredibly detailed written report prepared in an unrealistically short time frame for an inconceivably low fee.â€

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