I am the Senior Sales Manager for Orenco. the Homeowner is indeed seeing what sounds like water infiltration. Raising and lower floats is not a good idea because you can actually create more problem alarms. The high water alarm (Top float) should be near the bottom of the inlet. the next float should be about 2" inches below that. In the first compartment there is an RSV (recirculating splitter valve.) This valve is basically located between the second float and the last float. (low level float) Raising and lowering floats into the RSV operating level will cause more trouble. Each tank has it's own settings that can be verified by the service provider. Settings are based on the manufacture of the concrete tank. Internet monitoring: Our system uses the regular phone line. there is no special line needed for residential. The system knows when you are on the phone and will not interrupt. If you pick up the phone the system will automatically get off the line and wait. If your service provider is not doing a good job then I suggest you look at WWW.orenco.com/Virginia. You can pick another service provider. If you have any other questions I can be reached at rjohnson@orecno.com. I will be glad to help.
