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Thanks everyone. If you know of a reputable brick company in the greater toronto area let me know. I've been calling around and I've spoken with a few brick guys, and I'm not getting the sense they can help me. Based on their websites it seems most of these companies focus on chimney repairs, and/or brick replacement and restoration. I have a couple guys coming out to have a look. Wish me luck.

I am contemplating legal action. But first I'd like to confirm the problem definitively, and get estimates on the repair costs. Then I can quantify the "damages" should I decide to pursue this in court. But more than anything I just want to get this fixed ASAP. Worst case is I've water water in my walls for 5 years, which can't be a good thing.

Thanks. A bit more info/background.... Originally I tried hitting the bricks under the window with water and was not able to reproduce the problem. Similarly I had my builder out many many times, and they water tested in the same way and said everything is fine. They also removed a small section of brick (per my repeated requests) under the window and said it looked dry. They installed what looks like some sort of metal through-wall flashing in there now, but again ..it's just one small section. It was only when I recently hit the window/caulk with water that I could reproduce the problem. Very strange. P.S. MY builder has since refused to come out any more saying they have done everything they could, and nothing is wrong. They also stated that caulking is a "home maintenance issue", not a warranty issue. So I'm on my own to figure this out now. Thanks for all your help and advice, it has been super helpful.

Thanks all. The home was build in 2006, and per the building code in Ontario there should be through-wall flashing in there. I see weepholes, but I'm not sure of the integrity of it or if there were shortcuts taken in places. So would you recommend I focus on the brick, and not the window repair? I'm not in construction so I'm trying to determine my next move. I.e. Call a window company, call a masonry company, or call a home inspector to have a better look and make recommendations.

Thanks in advance for your help! During driving rain in a specific direction, I get water entering my basement. It appears to be coming into the front wall of the house, running down the wall, and then hitting the top off my basement wall and running down into the basement. The wall in question is brick veneer and has one window on the second story (first story is covered by a garage). Upon looking at the wall, I noticed cracks in the caulking around the window. I took a hose and sprayed water all around and on the window for a while and was able to reproduce the problem. Now, I have no problem resealing the window with new caulk, but here are my questions/concerns: 1/ The house is relatively new and the caulking is already badly cracked. I worried this may be due to the width of the gap being caulked. It seems VERY wide. Is there a minimum standard for the space to be caulked around a window? 2/ Assuming water was able to penetrate the caulk, should there not be some sort of window/sil flashing to direct the water back out? 3/ Assuming water penetrated the caulk, and there was no window flashing, and the water enters the wall. Should the through-wall flashing of the brick veneer not catch this water and direct it back out via weepholes? Does it seem normal to have the ater run all the way down into my basement? Thanks.