
RonBFAX
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Posts posted by RonBFAX
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Hi Michael,
I am glad to hear you are not ââ¬Åthrowing in the towelââ¬
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Hi mgbinspect,
My name is Ron and I work for BuildFax. Iââ¬â¢m posting today to let you know that our BuildFax customers are our number one priority, and we take their concerns as well as the quality of our service/products very seriously. Below I outline the details of your queries and extend an offer in consideration for you sharing your experience with us.
I appreciate you taking advantage of our 30 day free trial. As with any service, we welcome feedback and we appreciate yours in this forum.
It might be helpful to give you a little background on BuildFax. We collect our data directly from building jurisdictions across the country. While we donââ¬â¢t have data from all building departments we are adding 30,000 addresses and 150,000 permits to our database every day. On average, our data goes back 17 years.
As for your experience, you entered 5 addresses in the Richmond, VA area. This area is covered by 3 different permitting authorities: Richmond itself (1 of 5), Hanover County (2 of 5) and Henrico County (2 of 5). Your reports indicated that we have data from each of these building departments but that no permits were available on any of the 5 addresses you searched. At first this might seem like a disappointing result but we firmly believe that ââ¬Åno informationââ¬
Building Permit Research
in Report Writing and the Written Word
Posted
Michael,
BuildFax offers several packages that may better suit the needs of your business at this time. I will contact you to discuss the options that are available.
Sincerely,
Ron Killian
BuildFax Customer Support
(877) 600-2329 EXT 8
rkillian@buildfax.com