windasman

Collapsed glass was very common in the late 80s to early 90s on major manufacturers(as most used the same glass technology at the time), and still happens to many lower-end windows. I have performed probably 1000s of [unit]repairs so far, and it works well over 90% of the time. If for some reason it doesn't fully work, Andersen will provide replacement glass[or entire sash, depending on unit] while the unit is still under warranty. The true test of a good window manufacturer is not one that has no problems(they all do), but whether they will own up and fix those problems! [:-monkeyd