Well john since everyone is different i do via email since 1 my questions to better know you and what your doing is more than likely to long but will try and would like email and answers and questions to me. this way i know how to help in the best i can and no i dont charge a dime im going to try adding the questions: Sales Introduction Alright here how this works. First before I can teach you anything, I need to know about you a little. Hence the questionnaire. With that please be as specific as you can and tell me everything so I can get a feel for how you work and such. Tell me as much as you can on each question. I will call within 24 hours, for you so please let me know what a good time is for you. If you want to jot downs a few questions fire away. Please leave a phone number with this message so I can reach you. Thank you for your time and have a great day! What do you wear on estimates? Do you park in the driveway? Do you take your shoes off? Do you have a folder with all your info in there? If so what is in there? Do you have any budget for ads? What type of ads are they? What is the first thing out of your mouth when you answer the phone? Do you have a good reference list? If so how many people and how is it laid out? Do you shave for the estimate? Do you own a laptop? If so how do you use it? Do you own a digital camera? IF so how do you use it? Do you know what a close is? If so please give me a close. Do you get your own leads? If so how? How do you talk to the customer in sales meeting? Do you have cards? How do you ask for the sale? Are you willing to spend the time and money to make yourself successful? Are you willing to talk to yourself in the mirror or another person practicing the close and pitch? This is important because it is you that has to learn it. Do you know anything about roofing? If so how long and what do you know? Do you call back the customer a few days later to see if they have any questions or concerns you may be able to answer? And what do you say when you call back? Do you pre-qualify the customer on the phone before going to see them? If so what do you say? If not why? Are you the first guy in the door? Are you doing insurance work? Do you have a plan how to market your product? If so please explain? Thank you for taking the survey please leave questions with answers so I can know what goes where and your answer so I can maximize a plan to help in your quest. Insurance Storm/Work Questions Please leave all questions in place and respond under the questions. Are you using any software to assist you with the adjusters? If so what are you using and why that program? Do you pay for the deductible for the customer? If so why? Do you canvass for leads? If so how many are you using in the field? Are they trained properly to get leads and able to have rebuttals at the door to get the lead? Are you using telemarketing? Do you do mailers? If so why? Are you using a camera to show defects in the roof, if so who do you give them to? Do you manually measure the roof or are you using software to measure for you? Where are you targeting your area? How do you target the area? Do you know the hot areaââ¬â¢s if so how do you know? Do you honestly want help getting the money you want versus whatever they pay you? How are you trying to close these deals with the insurance adjusters? And I have more so emailing me I have a better understanding your needs so filling this out would make me customize your needs rather than general info and I will not do that because everyone is different and trying to respect each person and meet their needs at the same time. Advanced Owner Questions Do you use subs and if so do you insure them? If so why? How long is your warranty? What product or products do you sell? Do you know what everything costs to the penny so you have room to move around if needed to get the job? Do you use insurance programs in insurance related circumstances? Whatââ¬â¢s your overhead currently ads, phone and such? Do you do the work and do you have how many employees? Do you replace everything on the roof? Do you do recovers and why if so? Do you need a complete remake to get the company spending less money and bringing more money? This is ok I can do whatever it takes to help. Answer the question please in detail. How much help do you need and be specific? Tell me everything What do you think your problem is be specific please? What do you wear on estimates? Do you park in the driveway? If so why? Do you take your shoes off? Important Do you have a folder with all your info in there? Whatââ¬â¢s in it and why? Do you have any budget for ads? I can eliminate that very easy. What is the first thing out of your mouth when you answer the phone? I want exactly what you say so be specific please Do you have a good reference list? How many how is it structured? Do you shave for the estimate? If not why? Do you own a laptop? If so what do you use it for? Do you own a digital camera? Are you using it? Do you know what a close is? If so give me examples of how you do it please and I hope you have more than 1? Do you get your own leads? How do you do this? How do you talk to the customer? Again be specific please? Do you have a pitch book made with every answer in black and white? Whatââ¬â¢s in it if you have one? Do you have cards? If so are they printed on your computer, fancy, plain old card what is it describe please How do you ask for the sale? This is a combo and kinda of a trick question be specific again please. Explain what you do please Are you willing to spend the time and money to make yourself successful? Not much money is needed for you but it takes effort are you willing to listen to me? Are you willing to talk to yourself in the mirror or another person practicing the close and pitch? If so what do you say? Do you know how to go around objections? If so how do you do it be specific again? Do you know anything about roofing? Obviously you do so with that how is your contract set up if you could send me a copy? Do you call back the customer a few days later to see if they have any questions or concerns you may be able to answer? Ok what do you say and why do you say it? Be specific And what do you say when you call back? Do you pre-qualify the customer on the phone before going to see them? This is very important removes the tire kickers if you do what do you say? Are you the first guy in the door? If so why? What is your presentation like and explain in detail please? Do you just do drop offs? If so why? Do you tell the number last and if so why? Do you speak after the number is said? How is you folder setup be specific please? Do you measure the roof first of do you ask some questions and introduce yourself first? If you do introduce yourself first do you have something for them to read or a DVD explain your company and it needs to be short like 15 minutes 20 max that they can keep? If so why not? Whatââ¬â¢s your overhead and do you sub your work? Do you give city and national codes to maintain manufacturerââ¬â¢s warranty? Do you go into the attic and check for the proper amount of insulation and open soffit vents? If not why? Do you do a ventilation analysis? If not why not? Whatââ¬â¢s you plan on ventilating the home to insure proper installation? Do you explain everything from start to finish how you do things? Be specific Do you cover all windows and plants ac units and anything that could become damaged during the install? If so do you let the customer know? There are more but thatââ¬â¢s when we talk. I suggest to grab a pad of paper since im sure you will have questions when youââ¬â¢re done with this. Please leave questions in place and leave answers under.
