FWIW, I do all my reports on site, publish to pdf, and burn to a CD for the client. I do some subcontrctor work for a company which uses InspectWare; for my own stuff, I use a comprehensive document assembly macro application I've developed in WordPerfect. (Mush more versatile, powerful and stable than Word, and the macro language is very flexible and much easier to use than VBA or VB.)* IW is good but could be better. The canned comments leave a lot to be desired, in my opinion, and I'd delete 'em all if I was just starting with it. I've tested the Palm addon for IW, and used it for "preliminary" notes as I'd do the outside or otherwise wander from the workstation, and feed the info from it into the laptop version of IW, but it's way too expensive for that use - I can use a lot of 3x5 cards for the addon price. IW has some good flexibility when it comes to modifying the "framwork" systems and subsystems and components are all easily added/subtracted. But it has some real limitations: what info goes where in the report is pretty tightly wrapped. (The report template itself is editable, in theory, but I'll be damned if I can do much with the template beside change some colors. I _think_ its some obscure sgml editor but I really don't know. And like it or not, all items called out get pulled into the summary. Some/much of the functional "information management" in IW is primitive I also tried the Carson Dunlop app for the handheld about 1 year ago. It had some very good features and a deep store of backup info, But as of last spring, it wasn't ready for prime-time, IMO. It has a strong hierarchial structure which is good in some ways, but a real pain to move from component to problem - up-down-up-down. I believe they were gomg to work on that feature. I'm not real hot on the handhelds - I want to see what the reprot looks like and, if necessary, edit it before the final push into pdf. The handheld screens just don't have ebnough info for my taste. With my system in WP, I print up a DVD case cover with the address, a printable CD with my Logo, etc and the address, a Summary Sheet that I fill out by hand for the client who wants something there and then in writing. I produce the report in WordPerfect, print it to a pdf (built into WP). I have a "website" that gets burned to the CD with auto-open which automatically opens the CD's "home page" into a browser. The home page has links to the Report and other "web pages - safety, maintenance, local services, promo info etc. I also generate a "problems checklist" from the report info which I print to pdf and email to the selling agent for use as an attachment to the inspection contingency rider. (They get a text version too so they can cut and paste.) This gets emailed to the agent right after the inspection. (I can ofetn find an unsecured wifi router near the home being inspected, if not, there are free enough hotspots now that I can usually get to one within 5-10 minutes after I leave. (The smart restaurants also get my lunch money, too)