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About Sacredgrooves

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  1. I stopped bringing computers/handhelds etc to inspections and just take all my notes on a digital voice recorder. I do the whole report from the comfort of my couch now instead of using realtors/clients time by typing partial or full reports at the inspection. Either way beats the old method of handwriting reports on site though lol. I could not live without my recorder nowadays lol.
  2. switched to electronically delivered summaries a couple years back, and finally got rid of the carbon copy reports last year. all pdf now, and loving it!
  3. 90% of our inspections come from realtors that use us more or less exclusively. We simply weed out the agents with less than favorable ethics. The successful agents tend to want the best for the client as opposed to worrying about making their commission. They realize money comes from good service, which is exactly what we provide. We keep everything very black and white. I dont care how miniscule the problem is; our objective is to tell the client every issue with the home, and to cover our backsides. If that pisses an agent off, well then they dont need to call us again. The most successfu
  4. we finally talked my grandfather(owner of the company) into dropping the $15,000...yes you read it right, in yellow page ads. He had used them since the early 80's and had to come to grips with the fact that very few people use them nowadays. My mother, who runs the admin, tracked them all year to show that we received exactly ZERO clients from the YP out of the 1200 inspections we performed. we pay nothing for marketing now, and really have no need. It al comes with longevity and performing above expectation on a consistent basis. The 15k we saved will probably go towards paying health insu
  5. we made it a rule, with very little exception, to not recommend anyone for repairs to be made. We cannot stake our reputation on the chance of someone else making a mistake. We also absolutely will not estimate the cost of the repair. There is a simple phrase I picked up from my great-grandfather on estimating..."an estimate is only good from someone willing to do the work". lol they get the point when I say that
  6. I understand the pay cut issue, but we make that up in volume. a few other advantages to this approach: realtors love the reduced inspection time 2 sets of eyes are better than 1 we stage ours closer together so one of us can swing out towards the end and go start the next one we split the report writing duties in the evening on smaller homes, we tend to only send one inspector, but we do a significant number of large homes(over 3k sq ft) we average 5-6 inspections day during the spring and summer and 4-5 in the fall and winter. (over 1200 last year) My mother runs the admin side
  7. I basically mention early on to the client that I am not talking to myself, just using a digi recorder. They tend to remark that is a great idea. We operate a little differently than most by sending 2 inspectors to most inspections [background; my grandfather started our company in the early 80's and my father, brother and I migrated into it from other careers back in the 90's. We are strictly family operated. ] Having 2 inspectors present allows me to slip away and get my notes down on the laptop while my father/brother occupies the client. we always finish the reports at home, but getti
  8. when using pictures exclusively, are you simply finishing reports onsite? I cant imagine remembering which interior door was in need of a strike plate adjustment from my morning inspection when I have performed 2 more inspections since. I try to get my notes down on laptop before I leave but it isnt always the case. Are you sifting through the pics at the inspection, or later on at home is basically what I am asking
  9. I have the laptop stationed in the kitchen with my word doc report. I use a digital voice recorder to notate and use cameras for visual impact on the report. Like mentioned above, I get most of the report down on site, but tweak it at home before sending that evening. I save my voice recorder files, which usually state problems I find, weather, strange situations with the house, etc to a permanent file(named the same as the inspection report) on the pc so if someone has a questions 3 months down the road I can review the file for any info that can help them, or save me
  10. The old adage "you get what you pay for" certainly rings true with that company IMO. As mentioned above though, if the foreman is good the house tends to be good. Unfortunately KB seems to be short good foremans.
  11. There is alot of effective and interesting software out there for report writing, but in the end we followed the KISS method. My grandfather started our business in the early 80's so we have seen alot of trends, marketing, and styles. When we switched to an all digital format, we simply created a Word doc primarily based on the carbon copy paper informational pages we used to use. It has drop down menus and is very simple to read. Entering the info is very quick and the best part is it is tailored for us, by us. Agents like simple. Buyers like simple. We like simple. Our company(father, br
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