You are more generous with your time than I am Kevin. I'll pursue things with contractors and the AHJ for clients but I charge for my time. For what its worth you may want to consider dealing with issues like this directly with the clients if possible. I know it always isn't, depending on the agent in the loop, but all agents are not equally motivated to service their clients best interests and an undocumented verbal exchange with an agent may or may not get passed on to the client adequately. I'm sure you CYA in the report but undocumented follow up with information passed to the client through a third party becomes indefensible as "here say" in the event the proverbial doo hits the fan and the client and their attorney come back on you in a couple of years. Often the more we try to do for our clients, the more liability we incur. I don't advocate less service but CYA. Years ago, in an another life as a home builder I sustained a bankruptcy due to a conversation with a Realtor which was never documented. Having no written proof of our conversation I had no grounds for the lawsuit which should have followed the unethical performance of my listing agent. Not a criticism, just friendly advice.