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How old is this one?


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That looks like a pretty old unit. ICP bought Heil in 1962. Before that, it was Heil-Quaker Company and I don't know how they interpreted those serial numbers. However, gas furnaces in general have an expected service life of only about 20-years from the date of installation.

If that one is before ICP's time, it's at at least 250% of it's originally expected service life. I wouldn't have any problem telling those folks that the likelihood of holes and cracks in that old heat exchanger is high and they should start looking around for a safer and more efficient replacement.



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