Kurt, Well put. In that vein, I have found three things that make my life easier. Knowlege is at the top of the list. Second and third are; show confidence, and have an open friendliness about you. I've been around the construction industry long enough to know the vernacular, but I learn every day. When this client called me, he felt he was calling a caring friend. He was. I was proactive regarding his concerns. I hooked him up directly with a qualified local lab and told him how much it will cost (cheap). I gave him alternatives and provided useful information for applying drywall over plaster. I told him to always feel free to call with any questions. He is very appreciative, feels like he has a friend, and wants me to come over this summer to see how he and his wife have fixed the place up. That's how it always seems to go. I get a call. I imagine a lawyer nipping at my ba**s. I do all I can to help. Finally, I realize the client never thought once about litigation. But I know I'll always be paranoid because that's the kind of weirdo I am. [:-eyebrow