Well, the plot thickens. I found a batch of customer reviews last night (rather than editorial ones) and they were much more varied and detailed. Some directly contradicted others on the exact same points, all agreed on a few things. All said: Forget about customer support, since Softscan took over Dragon, it's gone. Dump the microphone that comes with it (as Gerry noted), it sucks. You must also learn to position it properly, or it has problems picking-up the nuances of your speech patterns. The command mode (navigating the internet, etc. by voice command) still needs a lot of work. If you're upgrading from much earlier versions, you can't take any of your established work with you. Most agreed: It's a significant improvement over previous versions in most ways, particularly accuracy. If you stop and correct as you go, the new version "remembers" those and adapts to you. Over time, it gets very tight on your speech patterns (one southerner in there, no problems). As noted, you must practice with it to gain any real proficiency. Some said as little as a few hours to get rolling just fine, other said longer. It installed with few or no problems. There were notable exceptions here, which may have to do with the computer / software of the user. If you're in that group, the lack of support is murder. If you want to use recorders or hand-helds, you must use one of the models rated and approved by Dragon, or all bets are off. It may work with others, it may not. A Few Said: It crashes every 2 minutes, literally. Again, this seems to be related the system it's being installed on. Apparently you need a significant amount of ram and a fast processor to run this stuff. If you don't have those, figure in the cost of upgrading when you consider the software ($134 may become a lot more). That's all I can recall at the minute. I'm gonna dig some more and talk to my computer geek cousin before I decide anything. This is Brian G. reporting from the internet wasteland, TIJ Network. Back to you Mike...