I did my own on-site sheets in Word to help me cover everything as a newbie, and still haven't changed (I also carry a voice recorder). I do the actual report back here at the home office on the computer, for all of the sound reasons already stated (time for review, research, etc.). Nothing could persuade me to print on-site. I don't think it's in any HI's best interest (or the clients), unless you only think of your "dollars per hour" breakdown. I do plan to buy a handheld, a laptop, and new sofware early next spring in an effort to streamline without sacrificing quality. I have other uses for the handheld and the laptop, so whatever system emerges, I'm okay with the purchases. No one has mentioned it, but hand-written just looks bad. Computer-generated looks professional. The client gets nothing hand-written from me except my signature. Brian G.