Hi Folks, Just an admin note: I just realized that this post was in the Marketing Tips column below the main board, instead of on the main board, so I've moved it to Marketing Techniques on the main board. The Marketing Tips area below is the stuff that shows up on the main page and is where I feature articles about marketing a business from specialists in that area. This is a good discussion. I used to be a member of the BBB but only remember one person every saying they'd checked me out. After several years of getting those little plaques from them that said there'd been no complaints against me, I asked myself, "What's the point?" and dropped it. It was more that that though. I'm 52 years old and have never called the BBB to check on a business or initiate a complaint. Frankly, I rely more on the folks I know or a business's past references to know whether they do a good job or not. And, if that business should turn out to be less than what I expected, I let that same sphere of influence know all about my experience. In an era when insurance companies can suck $4,000 a year out of your pocket, regardless of claims history, I personally think there are better places to spend one's business dollars. ONE TEAM - ONE FIGHT!!! Mike