Lorne, Actually you last heard from me in September, and before that, July. In July, I was having problems transferring libraries to my employees, and some data was being lost when I tried to use an existing library to create a new one. Just like when we spoke in January (on another issue) you blamed my computer. You requested that I send you an archive of the affected library. I did, and that's the last I heard from you. I left a voice mail a few weeks later to follow up, and still got no response. About a month ago, I had another issue with printing to Adobe Acrobat. When you returned my call, you told my wife, once again, that it must be a problem with my computer. It wasn't. When I was having problems last January, you said my hard drive was dying. Now it's October, and I've had no issues whatsoever with the hard drive, which I use every single day. Now I'm sitting here with over 2K invested in your software, and rapidly losing faith. You called yesterday, I returned your call immediately, and as of 1:30 today, I haven't heard back. If I had, I wouldn't be airing my problems on a public message board.