John, I actually like the summary format. A comment followed by a picture. It's nice and clean. I suggest that you preface it with a TOC and a page or two of the missing SOP stuff, then axe the rest. Marc, Forget about the columns, they're no fun to scroll through in a PDF on a screen oriented opposite the document. I have one client that I print reports for, she has purchased 2 homes in the last two years and has an offer in on another but doesn't have a reliable internet connection or email. I presume the rest are reading their reports on a screen, maybe even on their phone. Why is the water pressure in the 'conditions' section when it is clearly a plumbing item? There were a couple other oddly placed items but that's the one that stands out. I think you could benefit from your own advice, your tone is often far from conversational. That's not a dig, just an observation.