I feel ya' Mike and I'm assuming by IP you mean Initial Poster. I see that Bob Mulloy has been in this biz for a lot longer than me and appears to be well known amongst the brethren. It's nothing personal but somebody's gotta call foul on such bad report writing, right? I thought one of the higher callings at TIJ was to erase the "old ways" and elevate the profession beyond tradition and entrenched practices. Actually, I think we've stayed on topic quite well. The IP was asking for help with report verbiage, specifically for garage door springs. We've done that! And finally, don't worry. I'm not becoming the self-anointed word police here. There are obviously others much better than me. When there's a splinter, you just got to pluck it out, right?