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Thanks, but this house was built in 2007 and the windows seem to be the same age. It looks like Arco last made windows in the mid-80s. . .

Several manufacturer's around here will give a lifetime warranty against seal failure to the original homeowner, but only a 5-year or 10-year warranty to subsequent owners. If they can find the manufacturer, they can find out whether or not the warranty is in effect.

I always find it disconcerting when a manufacturer is unwilling to put its name on its product.

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The only information I have in my widow folder regarding ALS / ALS-1 is a 2008 listing by AAMA for the extrusion

Click to Enlarge
tn_2014127204436_ALS%20ALS-1%20-%20Copy.jpg

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Certified Profile Licensees

AAMA Fenestration Exterior Profile Certification Program

11-17-08

Listing by Manufacturer Code

PVC - AAMA 303, Voluntary Specification for Poly (Vinyl Chloride) (PVC) Exterior Profiles

ALS-1 Alside Premium Building Products

P.O. Box 803 265 Congress Street

West Salem, OH 44287-0803

Doug Fritz (419) 853-4656

email: dfritz@alside.com

Download Attachment: icon_adobe.gif Certified Profile Extrusion Licensees List_11-17-08.pdf

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Jim, take a look at ''Looking for a Code' at the NAMI web page below.

Code trace

Marc

Thanks. That page led me to this one:

http://www.cleartech6.com/~namicert/ind ... Itemid=152

It lists the codes for all of their manufacturers, but ALS is not among them. I sent them an email and will follow up with call tomorrow.

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From the Alside Western Warranty for window after 2008

Only those window products manufactured in Bothell, WA or Yuma, AZ after

December 1, 2008, shall qualify for the terms and conditions of this written

warranty.

Extract from warranty

Lifetime Limited Warranty ? Insulating Glass Unit

The hermetically sealed insulated glass unit of the Alside Vinyl Window and

Patio Door System is warranted for as long as the Original Property Owner

shall own and live in the property from date of window installation against

development of material obstruction of vision occurring from manufacturing

defects, resulting from film formation or dust collection between the interior

glass surfaces, caused by failure of the hermetic seal, under conditions of normal

use and service.

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From the Alside Western Warranty for window after 2008

Only those window products manufactured in Bothell, WA or Yuma, AZ after

December 1, 2008, shall qualify for the terms and conditions of this written

warranty.

Extract from warranty

Lifetime Limited Warranty ? Insulating Glass Unit

The hermetically sealed insulated glass unit of the Alside Vinyl Window and

Patio Door System is warranted for as long as the Original Property Owner

shall own and live in the property from date of window installation against

development of material obstruction of vision occurring from manufacturing

defects, resulting from film formation or dust collection between the interior

glass surfaces, caused by failure of the hermetic seal, under conditions of normal

use and service.

Thanks Peter. I missed your first post by about a minute.

Interestingly, NAMI returned my email within 10 minutes (on a Sunday afternoon, no less) with the name of Alside. They said that Alside is no longer with NAMI.

I sent my customer the warranty information and Alside's warranty desk help number.

Thanks everyone.

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I'm late to the party. I would suggest you advise the owner to request sashes. Most vinyl manufacturers won't have an issue with providing sashes and the repair becomes akin to changing light bulbs.

I was involved in a whole house seal failure event with Hurd products. The homeowner was shipped loose IG units under warranty and left to find an installer on their own. No one would touch it and the glass sat in their basement for years.

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I'm late to the party. I would suggest you advise the owner to request sashes. Most vinyl manufacturers won't have an issue with providing sashes and the repair becomes akin to changing light bulbs.

I was involved in a whole house seal failure event with Hurd products. The homeowner was shipped loose IG units under warranty and left to find an installer on their own. No one would touch it and the glass sat in their basement for years.

Thanks Tom. Unfortunately, most of the affected windows were fixed panels.

I find that it's mostly the fixed panels that fail first, perhaps because they're more rigidly constrained.

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