I use Chrome and didn't have any issues with the video functionality, but don't let that stop you from checking out browser compatibility. Prune the text. Not only is there a lot of it, but it's redundant. In the side bar, the dude on the phone should be you. If it is you, you should be in your inspector uniform rather than a suit. Here, you refer to yourself in the singular, yet you're plural on your website. If it's just you, loose all the "we, us, our" stuff and just be you. Picking nits, but...it's 'Price Calculator' on the buttons at the top of the page and 'Pricelist' in the navigation links at the bottom. I half expected different pages. Fix the navi link, don't post a price list. On the topic, how accurate is your calculator? It could be a point of contention if it isn't. I entered the SF of my house and found a relatively low fee. Then being more truthful, I adjusted for age, an outbuilding and a pool and the fee nearly doubled. User error or not, you could be calculating unreasonable expectations.