Jump to content

Horrible camera vendor


Recommended Posts

Yesterday, I shopped for a Sony RX100mIII for my wife. They're essentially the same price all over the internet except one place is $120 cheaper. I go to the website SLRDIRECT.com and look at the camera and by all appearances it's the same as what everyone else has.

Today, I still hadn't received a confirmation email so I called them. 52 minutes on hold to speak with a rep. He finds my order and tells me I have to speak to someone else. 12 minutes more on hold.

The guy answers the phone, he knows my name and has the order. He asks, "do you want a battery, charger and strap for the camera?" He goes on to explain that it's a camera only deal and that the "retail kit" is another $140.

I argue a bit, he puts me on hold. I hang up. I call my bank and block the vendor. I query Google "is slrdirect.com a scam?" The return for the query is large and bad. Trust me. SLRDIRECT.COM is a scam bait and switch seller.

Link to post
Share on other sites

My dad (was a photographer) has been going to B&H Photo in Manhattan since the early 70s. Best customer service and nothing they don't have in stock.

I buy everything from them online. If I can find it anywhere else for less, they'll match it (they've slit open a box to give me an "open box" discount).

https://www.bhphotovideo.com/

Link to post
Share on other sites
  • 5 weeks later...

I'm a huge B&H fan. I've never had a bad experience dealing with them. Their paper catalog is well over 300 pages. Their website is awesome, with great search and filtering, as well as reviews and Q&A on almost everything they sell. Last year, I spent close to $5,000 there, mostly on video and audio gear for my hobby.

BTW, my hobby is shooting video of bands. This is from a 4 camera shoot I did last summer, to make a promo video for the Box Tops. I still haven't finished it.

This didn't work out very well: https://www.facebook.com/joe.hancaviz/v ... 04/?type=3

Link to post
Share on other sites

With Amazon you run the risk of running into gray market products which may not have a warranty and may be of sub-standard quality.

I don't know where you get that idea. It's not ridiculous, but it hovers right at being ridiculous. B&H is an Amazon vendor, among many others.

Amazon isn't Alibaba or Taobao. I am sure there is some vendor someplace on Amazon that is dipshit, but I and our other business buy mountains of stuff out of Amazon. Mountains. It's flawless. It's an absolutely awesome operation.

Not taking anything away from B&H; they're excellent. But, Amazon's prices and service are just as good, sometimes better, especially if you're Prime.

Link to post
Share on other sites

I live about a quarter mile from Kenmore Camera, one of the oldest camera stores in the Puget Sound area. Probably not the cheapest but for me it's good to get the face-to-face interaction with someone 'cuz I'm an idiot about the tech in new cameras.

Don't know how it compares, but that camera is priced at $745 there.

Link to post
Share on other sites

I live about a quarter mile from Kenmore Camera, one of the oldest camera stores in the Puget Sound area. Probably not the cheapest but for me it's good to get the face-to-face interaction with someone 'cuz I'm an idiot about the tech in new cameras.

Don't know how it compares, but that camera is priced at $745 there.

I paid $729 for a package with a couple of cheap tripods, a case, some photo editing software, a battery charger and a two batteries... there was more but it was just a bunch of ephemera included to make the package look better. Most of the accessories won't ever be used but I was going to buy the case and spare battery anyway. Cameras ala carte hover in the $699 range.

Link to post
Share on other sites

With Amazon you run the risk of running into gray market products which may not have a warranty and may be of sub-standard quality.

I don't know where you get that idea. It's not ridiculous, but it hovers right at being ridiculous. B&H is an Amazon vendor, among many others.

Amazon isn't Alibaba or Taobao. I am sure there is some vendor someplace on Amazon that is dipshit, but I and our other business buy mountains of stuff out of Amazon. Mountains. It's flawless. It's an absolutely awesome operation.

Not taking anything away from B&H; they're excellent. But, Amazon's prices and service are just as good, sometimes better, especially if you're Prime.

I've purchased what turned out to be gray market camera equipment and lenses from Amazon. I've purchased other items which were advertised as having a certain set of specs and when received had a completely different set. All from supposedly reputable sellers. Read reviews on thousands of products and you'll find the same story. I'm glad you've had good luck not all of us have.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...