I get a bit of feedback. I use them to let other customers know what past customers have said. Post on facebook, my website, etc. Some customers look for them. Here's a recent one I added on Facebook. As first time home buyers, we wanted to make sure we choose a quality inspector who would work diligently on our behalf. After calling many inspectors who wouldn't go on roofs or in crawlspaces, we finally decided on Erby. He was very thorough in his inspection, and wanted us along on every part of it. He never made us feel rushed, or like we had stupid questions, but rather spend time explaining how things worked (or how they should work), what kind of fixes we were looking at, and helped us to differentiate major problems from minor ones. He went on the roof, into our attic and into the crawl. We left feeling like we had a complete inspection and will definitely recommend Erby in the future. How can you not love that! -